Customer Feedback
Dianna xxxxx <xxxxx@advance.com>
2:34 PM (1 hour ago)
to Diana, me
Thank you again for your detailed explanation and response. All business owners should take a page out of your playbook! Your integrity is unparalleled. I appreciate your concern and thank you again.
_____________________________________________________________________________________
xxxxx, Kaleigh
Mon, Jun 29, 2026
to me, diana@bigapplecar.com, Kaleigh
Hi Anthony & Diana,
I would firstly like to take a moment to tell you how great you and your entire team were to partner with… professional, patient, and truly wonderful in every way. Thank you!
A special shout out to Leslie (scheduling champion!) and Ahmed (driving rockstar). These two were unbelievably and we could not have done all we accomplished without them! I am so grateful.
Best,
Kaleigh
_____________________________________________________________________________________
From: xxxxx, Kaleigh <xxxxx@cppib.com>
Date: Tue, Jun 23, 2026 at 5:19 PM
Subject: Thank you!
To: Diana Clemente <diana@bigapplecar.com>
Hi Diana,
Just a very quick note as it's been so busy and I haven't had a chance to do so already... But I want to share how fabulous your team has been this week! Patient, professional, and truly excellent service. I am so grateful.
Ahmed also gave me a very thoughtful gift. Thank you!!
Kaleigh
_____________________________________________________________________________________
From: xxxxx, SONJA <sonja.xxxxx@dlh.de>
Date: Fri, Jun 5, 2026 at 9:13 AM
Subject: RE: [EXT] Just Saying Hello
To: Diana Clemente <diana@bigapplecar.com>
Good morning, Diana,
It’s so nice to hear from you.
I can’t believe it has been eight years since we first spoke! Time really does fly.
Thank you for following up. It is always a pleasure working with your team—especially Leslie and Fran, whom I have had the pleasure of working with since the very beginning. Your drivers are also wonderful to work with. Whenever we have executive management in town, I know that I can count on you for top notch reliable service. Thank you for that!
It may have already been brought to your attention that our CEO has taken a particular liking to Ahmed, whom we have worked with for several years now. He is truly an asset to your company!
Here's to many more years of working together.
Kind regards,
Sonja
_____________________________________________________________________________________
Dianna xxxxx<xxxxx@advance.com>
Tue, Jun 2
to Diana, me
Hi Diana,
I applaud your integrity and concern for your clients!
Shame on me that I hadn’t even noticed the damage when I got into the car (#377). I truly appreciate the outreach as I have always used Big Apple/VIP for safety reasons (vs using an Uber).
Again, thank you very much as I do pay for these rides personally. Kudos to you and how you run your business.
On a side note, I continuously commend Leslie and Fran for their outstanding customer service!
Thank you and have a great day.
Dianna
_____________________________________________________________________________________
From: Nancy xxxxx <xxxxx@gmail.com>
Date: Tue, Mar 24, 2026 at 3:28 PM
Subject: Re: PLEASE NOTE FOR ADRIENNE CLEERE ACCOUNT.
To: Diana Clemente <diana@bigapplecar.com>
Cc: Anthony Clemente <anthony@bigapplecar.com>
Thank you, Diana. I appreciate the reply and the consistent professionalism and wonderful customer service.
Appreciate your addressing the issue below.
All the best,
Nancy
_____________________________________________________________________________________
From: xxxxx, Sandra <Sandra.xxxxx@colliers.com>
Date: Wed, Feb 25, 2026 at 12:19 PM
Subject: RE: Grateful for Your Partnership
To: Diana Clemente <diana@bigapplecar.com>
Hi Diana, it is so nice to hear from you, and I hope you are doing well!
We have consistently received excellent service from Big Apple/VIP Gold — from your reservation team to the ease of booking in other states, and of course, we have a few favorite drivers!
Best, Sandy
Sandra xxxxx
Executive Administrator to David xxxxx
President, Capital Markets | U.S.
_____________________________________________________________________________________
From: irene xxxxx<xxxxx@aol.com>
Date: Mon, Jan 26, 2026 at 1:15 PM
Subject: Christmas Gift
To: diana@vipgoldcar.com <diana@vipgoldcar.com>
Hi Diana:
Thank you for your lovely Christmas gift. I also want to thank you for the wonderful service that is always shown by your drivers.
We especially have great regard for Aktar who is always a gentleman and treats us with great kindness.
Our wishes for a happy, healthy and prosperous year,
The xxxxx Family
_____________________________________________________________________________________
xxxxx, Vesna
Thu, Jul 24, 4:50 PM
Good afternoon Anthony
I know we have no spoken for a while but wanted to circle back with you. I have a group of 22 – very important bunch coming to NYC August 11th through August 14th . C Suite and Board of Directors. I really can use your services because I trust YOU and your company.
Best Regards,
Vesna xxxxx
Regional Manager, Office Operations US Northeast
Stantec
475 Fifth Avenue 12th Floor
New York NY 10017-7239
_____________________________________________________________________________________
From: xxxxx, Juan <Juan.xxxxx@weil.com>
Date: Thu, Jul 17, 2025 at 6:24 PM
Subject: Thank You for Outstanding Service
To: Diana Clemente <diana@bigapplecar.com>
CC: Richie Gordon <richie@bigapplecar.com>, Fran Rodriguez <fran@bigapplecar.com>, Leslie Rodriguez <leslie@bigapplecar.com>
Hi Diana,
I just wanted to thank you, your team and the drivers for a job well done servicing our Weil event attendees this week. The Apple team and drivers did a fantastic job handling our reservations. A special thanks to Leslie, Fran, and Ritchie for their efforts in managing the reservations and maintaining open communication with our team throughout.
We truly appreciate everyone’s hard work and support.
Best regards,
Juan xxxxx
Supervisor,
Ground Transportation Services
_____________________________________________________________________________________
From: xxxxx, Juan <Juan.xxxxx@weil.com>
Date: Tue, Apr 29, 2025 at 4:26 PM
Subject: Appreciative
To: Diana Clemente <diana@bigapplecar.com>
Cc: Fran Rodriguez <fran@bigapplecar.com>, Leslie Rodriguez <leslie@bigapplecar.com>
Hi Diana,
Apple had a busy couple of days with the event orders, and everything went smoothly. The drivers, Leslie and Fran, did a great job. I also have a couple of cars doing a round trip to Delaware tomorrow.
Thanks to the Apple team for their hard work!
Best,
Juan xxxxx
Supervisor,
Ground Transportation Services
_____________________________________________________________________________________
From: Kathryn xxxxx<xxxxx@yahoo.com>
Date: Mon, Feb 3, 2025 at 4:12 PM
Subject: Re: Clarification on Service Charges
To: Diana Clemente <diana@bigapplecar.com>
Thank you very much, Diana. It's too bad other enterprises don't consider customer service a priority as you do.
This makes a refreshing and welcome change, and I'll certainly be back.
Sincerely,
Kathryn
_____________________________________________________________________________________
On Mon, Dec 9, 2024 at 9:43 AM xxxxx, Juan <Juan.xxxxx@weil.com> wrote:
Hi Diana,
I wanted to take a moment to express our sincere gratitude for Apples' exceptional performance in supporting our Partner Week events. The coordination by Ritchie, Leslie and Fran with the drivers and onsite dispatcher was flawless. The drivers were professional, dressed in suits, cars were clean and all arrived on time.
We deeply appreciate everyone's hard work last week, and please know that your efforts have not gone unnoticed.
Happy Holidays,
Juan
Juan xxxxx
Supervisor,
Ground Transportation Services
____________________________________________________________________________________
From: Mark xxxxx <Mark.xxxxx@amcnetworks.com>
Date: Fri, Dec 6, 2024 at 4:04 PM
Subject: Many thanks
To: DIANA@bigapplecar.com <DIANA@bigapplecar.com>
Hi Diana,
Just wanted to drop you a note of thanks for the car service I just received to and from JFK. Both of your drivers were on time and extremely courteous, and I thoroughly enjoyed talking with Kareem (car 337) on the drive home just now.
I look forward to riding with your team again.
Best
Mark
_____________________________________________________________________________________
On Wed, Nov 20, 2024 at 1:39 PM Young, Lissa V Dr. <lissa.xxxxx@westpoint.edu> wrote:
Hello Diana,
I wanted to reach out and let you know that last week on Tuesday 12 November 2024, one of your drivers was sent all the way up to West Point here in the Hudson Valley to pick me up and drive me to Manhattan (Morgan Stanley offices near Times Square), and then later in the evening, he returned me home.
The driver's name is Mr. Kareem Khalil, and he was a delight! I wanted you to know that his vehicle was spotless, smelled good, and he drove very safely and quickly. He was super nice, responsive and customer focused. He made a three hour round trip very pleasant. Please take care of him. He's a good egg!
Respectfully,
Lissa xxxxx
Associate Professor
Department of Behavioral Sciences and Leadership
United States Military Academy
West Point, New York 10996
___________________________________________________________________________________
On Tue, Nov 19, 2024 at 11:04 AM <xxxxx@gtlaw.com> wrote:
Hi Diana,
I am pleased to provide you with my experiences with Big Apple VIP Gold service since we arrived at GT in September 2011. Big Apple VIP Gold service has been the only car service Dennis has exclusively used for a little over 13 years. This demonstrates that Big Apple VIP Gold service has always been a professional, reliable and customer-oriented operation. I have never had a bad experience and the whole team is always knowledgeable, responsive and helpful.
In the past, reservations were made via phone call and everyone was familiar with the account they were able to make the reservations efficiently. At times, I would need assistance with locating a driver and everyone did their best to locate the driver. Everyone was always pleasant and accommodating in finding the car.
Presently, reservations are made via email. My emails are always acknowledged immediately and the reservations are usually confirmed within a half hour. The system also allows you to track the driver, which is a great feature.
I would recommend Big Apple VIP Gold service wholeheartedly. Thanks for your excellent service.
Best regards,
Denise
__________________________________________________________________________________
On Thu, Oct 17, 2024 at 9:30 AM xxxxx, SONJA <sonja.xxxxx@dlh.de> wrote:
Dear Diana,
I hope you are doing well on this beautiful morning.
Leslie has been wonderful – as always – in supporting me with our VIP transportation for these next days.
I would like to send her a small token of my appreciation for all these years of fantastic cooperation.
Do you have a physical address of your office that I could use to send it to her?
Best regards,
Sonja
Sonja xxxxx
Executive Assistant to Vice President Area Management Americas,
Global Market Strategy & Joint Ventures West
Lufthansa Group Airlines
__________________________________________________________________________________
From: Steven xxxxx<xxxxx@fourtemps.com>
Date: Sat, Oct 5, 2024 at 10:59 PM
Subject: Re: Billing Issue, account BA593-D, Reservation #1198880*1
To: Diana Clemente <diana@bigapplecar.com>
I'm smiling too! It's not often I work with a company as cooperative and pro-active as Big Apple. The way you deal with issues like this is very much appreciated.
Kind regards – Steve
__________________________________________________________________________________
On Wed, Mar 20, 2024 at 8:35 PM Joyce xxxxx<xxxxx@gmail.com> wrote:
Hello Diana,
I’m reaching out to share that Kareem provided excellent service on my round trip between Narberth, PA and Brooklyn, NY yesterday, 3/19. I felt safe and comfortable during both rides and appreciated his professionalism.
Thank you.
Regards,
Joyce xxxxx
_____________________________________________________________________________________
Michael xxxxx
Tue, Mar 12, 8:44 AM
Dear Diana and Anthony:
Sometimes it is important to take a moment from our hectic day to acknowledge something or someone special.
Kareem Khalil, one of your drivers has shown to be the pinnacle of professionalism and going the extra mile to not only do the right thing but go above and beyond his duties to make the customer feel special and well taken care of.
As I have been a customer for well over 20 years, I don’t think I have ever encountered the level of service which Kareem provides.
Just wanted to make sure you knew how happy I am when Kareem is assigned to be my driver.
Have a wonderful day and thank you for all your wonderful service.
Best,
Michael xxxxx
Managing Principal
____________________________________________________________________________________
From: Valerie xxxxx<xxxxx@kasowitz.com>
Date: Mon, Jul 31, 2023 at 4:43 PM
Subject: RE: Personal car service
To: Diana Clemente <diana@bigapplecar.com>
Diana, thank you so much for making our event possible. When we made our plans for an upscale attorney event we assumed that car service for our attorneys to get home with their significant others would be a quick request for you to execute. Little did we know that the day of our event was a Muslim holiday and that the bulk of drivers would be off celebrating their holiday with their families. As usual, you took it upon yourself to discuss with the consortium chair my dilemma and found a solution for my Firm. The evening was a great success in large part due to your dedication to your clients and meeting their needs. I always rest knowing it will work out in dealing with you and members of your company. Thank you so much.
_____________________________________________________________________________________
First Name: Leslie
Last Name: xxxxx
Email: ------@gmail.com
Diana: We have just returned from New York where we used Big Apple Car Service for the first time. We just wanted you to know that we had a fantastic experience with all of your drivers. We love the fact that when you call, a real person answers the phone and is quite helpful. We heard from our driver this morning that you were quite involved in the operation and we could certainly tell that from the attentiveness and professionalism of your drivers. We will definitely use your car service the next time we visit New York.
Leslie and John xxxxx
Date: Sun, Apr 23, 2023 at 4:50 PM
Subject: [BigAppleCar] Contact Diana - new submission
___________________________________________________________________________________
From: Dianna Trunzo <DTrunzo@advance.com>
Date: Fri, Oct 14, 2022 at 2:20 PM
Subject: Leslie
To: diana@bigapplecar.com <diana@bigapplecar.com>
Hi Diana,
Happy Friday!
I wanted to reach out and thank you for hiring such an amazing employee - Leslie! I have been dealing with her for 5 years, and she is one of the most helpful, competent, courteous service providers that I have ever come across in all my years working (and I am old!) LOL. I look forward to speaking to her, as she consistently provides guidance and accurate information. It is evident that she cares, and, in today’s world, that is rare.
I just thought that you should be aware of the difference she makes!
Thank you
Dianna xxxxx
Executive Assistant to Janine xxxxx
www.advance.com
One World Trade Center
New York, NY 10007
___________________________________________________________________________________
From: xxxxx, MaryAnn <MaryAnn.xxxxx@czs.org>
Date: Tue, Oct 26, 2021 at 11:40 AM
Subject: Brookfield Zoo's Recent Trip to New York
To: diana@bigapplecar.com <diana@bigapplecar.com>
Greetings Diana. We recently used Big Apple on October 12 and 13 while in New York to visit the Bronx Zoo and the Central Park Zoo. We had a 9-member team of trustees and staff from Brookfield Zoo using your services and I can’t say enough about how patient and thoughtful your drivers were during out stay. On October 12 your car service picked us up at LaGuardia and brought us to the Bronx Zoo. We stayed there for a few hours and had no worries about our luggage safety or transportation back to Manhattan. The same was true the next day when we were picked up at the Hilton on 6th Avenue and taken to Central Park Zoo, and, after our visit, taken to Penn Station to catch a train to DC.
Thank you for being reliable and having drivers who have a good sense of humor when 7 people are giving directions to them at one time (just kidding…maybe only 5 people were giving directions to the Bronx Zoo entrance!). Anyway, great service! MAC
Mary Ann xxxxx
Master Planning Coordinator
Chicago Zoological Society
_____________________________________________________________________________________
From: GERALD xxxxx<xxxxx@aol.com>
Date: Tue, Sep 21, 2021 at 1:58 PM
Subject: Re: Invoice
To: Diana Clemente <diana@bigapplecar.com>
Dear Diane
Thank you so much for your follow up on my credit. All is fine as I will now have a zero balance in my account.
It is so comforting to know that there is such caring ownership in your Company, for my part, I will be certain to make that known to my associates.
Kind regards,
Gerald
_____________________________________________________________________________________
From: Michael xxxxx <michael@xxxxx.com>
Date: Thu, Sep 2, 2021 at 4:01 PM
Subject: Re: Invoice# - 20569
To: Diana Clemente <diana@bigapplecar.com>
Cc: Richie Gordon <richie@bigapplecar.com>, Leslie Rodriguez <leslie@bigapplecar.com>
Diana-
This is better than any discount, monies, or freebies you could have offered…
I hope this policy change helps other customers as well.
It is very satisfying to know that there is still a company that has an ear to their customer these days.
I appreciate everything Diana and I wish you much success!
______________________________________________________________________________
From: xxxxx, Cathie <xxxxx@condenast.com>
Date: Thu, May 28, 2020
Subject: Re: Reimbursement Check
To: Diana Clemente <diana@bigapplecar.com>
Hi Diana,
I wanted to let you know tomorrow will be my last day with Conde Nast as I have accepted a position with another company.
Although the circumstance of why we met wasn't ideal, you are the utmost professional and you handled the situation with such grace as I know how deeply saddened you were that this had happened.
I wish you all the best and hope we can all get back to some semblance of normalcy in the not so distant future.
All My Best,
Cathie
______________________________________________________________________________
From: Exec Admin <EAdmin@vitechinc.com>
Date: Fri, Dec 20, 2019 at 9:21 AM
Subject: Thank you and happy holidays
To: Diana@bigapplecar.com <Diana@bigapplecar.com>
Diana –
Frank and Jamie thank you and VIP Gold for the Godiva Chocolates.
Personally, I’m going to take this opportunity to thank you for having such a quality team of agents at VIP.
Special kudos to Leslie and Steven…I’m always put at ease when they pick up my call, although truth be told, none of your agents have ever let me down.
May your holiday season celebrations provide rest for the body, and life-long memories that feed the soul forevermore.
With my best regards,
Jean xxxxx
Email: EAdmin@vitechinc.com
Web: www.vitechinc.com
____________________________________________________________________________________
From: xxxxx, Ehren <xxxxx@amexgbt.com>
Date: Thu, Dec 5, 2019 at 7:12 PM
Subject: Thank you to Maria, Fran, Nick and the Big Apple team
To: diana@bigapplecar.com <diana@bigapplecar.com>
Hello good afternoon,
My name is Ehren, I am a corporate travel counselor at AmexGBT.
I support many clients in the New York city area, and have worked with Bigapple Car extensively over the last 10 years.
On many occasions I have had the pleasure to work with Maria, Fran, and Nick, among many other agents.
I wanted to take the time to thank Maria, Fran, Nick, and the bigapple team for their hard work, professionalism, and excellent customer service.
Myself and our clients very much appreciate the dedication, expertise, and attention to details your agents provide.
Please thank Maria, Nick and Fran on my behalf, myself and our clients really appreciate their support.
Best regards,
Ehren
__________________________________________________________________________________
From: Melissa xxxxx <xxxxx@sadlier.com>
Date: Fri, Aug 17, 2018 at 3:47 PM
Subject: RE: your ride
To: Maria Amerosa <maria@bigapplecar.com>
Everything was perfect – as always cannot thank you enough‼ the driver was so responsible and polite.
Please tell Diana how much we appreciate you and the team at Big Apple‼!
Xoxo,
Melissa
____________________________________________________________________________________
Dear Diana,
Thank you for everything – your support contributed to a smooth operation and took a very big burden off my shoulders during those very eventful three days.
All drivers all have proven to be very professional, courteous and most of all reliable –which matters most to me as I need to trust that once we have placed our reservation, everything will run as planned.
I am tired beyond exhaustion today, but want to make sure that before I go into my weekend, I thanked you for everything and I look forward to the beginning of a new and promising partnership with Big Apple Car.
Have a wonderful weekend and kind regards,
Sonja
____________________________________________________________________________
From: Diana Clemente <diana@bigapplecar.com>
Date: Thu, May 10, 2018 at 8:10 PM
Subject: Re: ** Vehicle Interior ** HELP Requested **
To: "xxxxx, William G." <William.xxxxx@gs.com>
Hi Diana,
We have had a spike with this issue lately and I’m not surprised that NONE of the issues came from your drivers.
Have a pleasant evening
___________________________________
Bill xxxxx
Executive Transportation Group @ Goldman Sachs & Co.
200 West Street/ Mezzanine Level
New York, NY 10282
_______________________________________________________________________
From: <xxxxx@akerman.com>
Date: Thu, May 10, 2018 at 8:26 PM
Subject: Re: Following Up
To: diana@bigapplecar.com
You are THE best.
Vincent xxxxx, Esq.
Akerman, LLP
____________________________________________________________________________________
From: xxxxx, Arlene <Arlene.xxxxx@guggenheimpartners.com>
Date: Wed, Mar 28, 2018 at 9:14 AM
Subject: RE: FW: Duplicate Credit Card Receipts - Rob xxxxx
To: Diana Clemente <diana@bigapplecar.com>
You’re the best!!
Enjoy your day
______________________________________________________________________
From: xxxxx, Sandra <Sandra.xxxxx@colliers.com>
Date: Thu, Feb 1, 2018 at 8:49 AM
Subject: Re: Sincere Apologies from VIP Gold
To: Diana Clemente <diana@bigapplecar.com>
You are the best, as always! Thank you Diana!
____________________________________________________________________________________
From: xxxxx, Doyle <xxxxx@carlsonwagonlit.com>
Date: Wed, Jan 24, 2018 at 9:49 AM
Subject: RE: Facebook Sedan RFP Follow Up
To: Diana Clemente <Diana@bigapplecar.com>
Good Morning Diana,
Very nice to hear from you!
You are welcome. We have been impressed with your service deliverable and will continue to ask you to participate whenever we can.
Have a good day.
Doyle xxxxx| Senior Manager Ground Transportation CWT Solutions Group
Carlson Wagonlit Travel
xxxxx@carlsonwagonlit.com | www.carlsonwagonlit.com | www.cwt-solutions-group.com
___________________________________________________________________________________
From: xxxxx, Anthony [mailto:anthony.xxxxx@gs.com]
Sent: Sunday, October 15, 2017 12:21 PM
To: Diana Clemente; xxxxx, Johnny; Anthony Clemente
Subject: RE: EVENT / BIG #886 / SHAHZ / Conf# xxxxx
Thanks for the follow-up on this Diana. Very impactful letter. As usual, another example of how Big Apple remains focused on differentiating your service from the rest….
Goldman, Sachs & Co.
30 Hudson St. | 40th Floor, Jersey City, NJ 07302
E-mail: anthony.xxxxx@gs.com
Tony xxxxx
Ground Transportation
_____________________________________________________________________________________
From: xxxxx, Terrie <xxxxx@bankofamerica.com>
Date: Thu, Apr 19, 2018 at 1:02 PM
Subject: RE: Destruction of Files
To: Diana Clemente <diana@bigapplecar.com>
Diana, thank you so much. I truly love working with you, your company is one of the best in terms of service, so kudos to you on that.
I am always here if you need me. Please do stay in touch, as I definitely will.
Thanks, Terrie